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Hotel Guest Experience Measurement processing
Franchise Hotel Brand Standards Compliance audits
Hotel Mystery Shopper audits
Hotel Quality Assurance inspections
Loss Prevention via honesty Integrity Testing
Back of House Operations audits
Competition Comparative Trend Analysis surveys
Pinnacle Hospitality Training & Service Workshops
Hospitality Optimal Service Testing, (HOST), is the parent corporation of HOST Hotel Services. We are a global provider of discrete, custom tailored Guest Experience Appraisal, Brand Standards Compliance, Quality Assurance, and Secret Shopper services for hotels, resorts, and casinos across all brands.
Front Office Areas of Responsibility
All Restaurants, Lounges,  Room Service, & Kiosk Outlets
All Available Housekeeping Services & Guest Requests
Golf, Spa, Tennis, Retail Outlets, Beach, Kids Programs, etc.
All Other Related Guest-Contact Services Offered
Cleanliness & Condition of Each Independent Facet of All Interior and Exterior Public Areas
Back of House
Our primary objective is to first appraise, analyze, and
quantify the real-time performance of guest services through
our hotel Secret Shopper and our Guest Experience
Measurement process.

The process involves a complete, comprehensive "Mystery
Guest" inspection and evaluation of all facets of services,
cleanliness, and conditions throughout your entire hotel.
Improved GSS Ratings
Higher Social Media Feedback
Increased Revenue
Improved Job Satisfaction
Our secondary objective is to work with hotel
management on an ongoing basis to design, redefine,
and implement our unique Pinnacle Hospitality Training
Workshops based on the results of each audit.
Our ultimate goal is to assist you in objectively realigning
your staff's performance by exceeding your guest's
expectations. Based on the Appraisal Analysis, we build
strategies for attaining:
The Best in Hotel Mystery Shopping and Guest Services Training Since 1994
For over two decades, HOST has earned the respect, trust, and confidence of hundreds of hospitality industry leaders through HOST'S expertise in the design and implementation of diverse Hotel Secret Shopper Services and Guest Experience Measurement programs.
"We Will Show You How To Create Impressionable Experiences Wherever Work Happens"
At HOST, OUR mission is to serve only one master, the Hotel Industry.

Simply stated, our expertise and focus is devoted to evaluating hotel's, resorts, and casinos.

This is our industry. This is where we exist. This is what we do.

That's why you're exactly where you should be. 

We Evaluate Hotels, We Build Strategies, We Create Solutions.  You've found the right company with proven expertise in quality assurance management.
Mega Resorts | Airport Hotels | Boutique Properties | Managed Properties | Franchised Brands | Luxury Hotels & Resorts
presented by
HOST Hotel Services
Professional Hotel Secret Shopper Company Specializing in Appraisals, Strategies, and Solutions since 1994
Marriott San Juan Resort & Stellaris Casino

"Over the past several years, the staff at Hospitality Optimal Service Testing has been consistent in providing detailed and thorough audits of all areas our resort's operations and service offerings. Because of this we have been able to improve our day to day service, delivery, and positioning in the marketplace.

Hans-Georg Roehrbein
General Manager
Welcome to HOST ...  You're Exactly where you should be

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