HOST Hotel Services | WE Evaluate Hotels, WE Build Strategies, WE Create Solutions. You've found the right company with proven expertise in Hotel Mystery Shopping and Quality Assurance Management since 1994.
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Hotel Guest Experience Measurement processing
Franchise Hotel Brand Standards Compliance audits
Hotel Mystery Shopper audits
Hotel Quality Assurance inspections
Loss Prevention via honesty Integrity Testing
Back of House Operations audits
Competition Comparative Trend Analysis surveys
Pinnacle Hospitality Training & Service Workshops
Hospitality Optimal Service Testing, (HOST), is the parent corporation of HOST Hotel Services. HOST Hotel Services is the only true hotel mystery shopper company with exclusive specialization in the design and implementation of complete, legitimate mystery shopping services of hotels, resorts, and casinos. Ultimately, HOST Hotel Services is an experienced global provider of discrete, custom tailored hotel Secret Shopper, Guest Experience Appraisal, Brand Standards Compliance, and Quality Assurance Audit services for hotels, resorts, and casinos across all brands, genres, and amenities.
Front Office Areas of Responsibility
All Restaurants, Lounges, Room Service, & Kiosk Outlets
All Available Housekeeping Services & Guest Requests
Golf, Spa, Tennis, Retail Outlets, Beach, Kids Programs, etc.
All Other Related Guest-Contact Services Offered
Cleanliness & Condition of Each Independent Facet of All Interior and Exterior Public Areas
SERVICE | CLEANLINESS | CONDITION include:
Our primary objective is to first appraise, analyze, and
quantify the real-time performance of guest services through
our hotel Secret Shopper and our Guest Experience
The process involves a complete, comprehensive "Mystery
Guest" inspection and evaluation of all facets of services,
cleanliness, and conditions throughout your entire hotel.
Higher Social Media Feedback
Improved Job Satisfaction
Our secondary objective is to work with hotel
management on an ongoing basis to design, redefine,
and implement our unique Pinnacle Hospitality Training
Workshops based on the results of each audit.
Our ultimate goal is to assist you in objectively realigning
your staff's performance by exceeding your guest's
expectations. Based on the Appraisal Analysis, we build
strategies for attaining:
HOTEL SECRET SHOPPER SERVICES
HOST Hotel Services
Professional Hotel Mystery Shopper Company Specializing in Appraisals, Strategies, and Solutions since 1994
The Best in Hotel Mystery Shopping and Hotel Guest Services Training Since 1994