HOST Hotel Services | WE Evaluate Hotels, WE Build Strategies, WE Create Solutions. You've found the right company with proven expertise in Hotel Mystery Shopping and Quality Assurance Management since 1994.

hotel secret shopper companies, resort secret shopper companies, secret shopper service, best hotel mystery shopping company, best hotel secret shopping company, hotel mystery shop, hotel mystery shopper company, hotel mystery shoppers companies, hotel mystery shoppers program, best mystery shopping, best customer experience, best customer loyalty programs, best hotel guest experience, hospitality optimal service testing inc., HOST, charles tona, mystery or secret shopper, mystery shop company, mystery shop services, mystery shop, mystery shoppe, mystery shopper agency, mystery shopper companies, mystery shopper company, mystery shopper program, florida mystery  shopper companies, florida secret shopper companies, global hotel mystery shopping, global hotel secret shopping, global mystery shopping, great guest experience, great hotel guest experience, guest analytics, guest engagement, guest experience analytics, guest experience consultants, guest experience consulting, guest experience design, guest experience enhancement, guest experience excellence, guest experience improvement program, guest experience improvement, guest experience management companies, guest experience management consulting, guest experience management solutions, guest experience management training, guest experience management, guest experience measurement, guest experience solutions, guest experience strategies, guest experience training, guest intelligence analytics, guest service solutions, guests experience, host corporation, host hotel mystery shoppers, host hotel secret shoppers, host inc, host marriott hotel secret shoppers, host mystery shoppers, host mystery shoppers, host resort secret shoppers, host secret shopper company, host secret shoppers, host secret shoppers, hotel audits, hotel customers experience, hotel customers experience, hotel guest analytics, hotel guest engagement, hotel guest experience analytics, hotel guest experience consultant, hotel guest experience consultants, hotel guest experience consulting, hotel guest experience enhancement, hotel guest experience excellence, hotel guest experience improvement program, hotel guest experience improvement, hotel guest experience management companies, hotel guest experience management consulting, hotel guest experience management solutions, hotel guest experience management training, hotel guest experience management, hotel guest experience measurement, hotel guest experience professionals, hotel guest experience questionnaire, hotel guest experience research, hotel guest experience solution, hotel guest experience solutions, hotel guest experience strategies, hotel guest experience technology, hotel guest experience tools, hotel guest experience training, hotel guest experience, hotel guest retention analytics, hotel guest service solutions, hotel guests experience, hotel mystery shopper secret service, hotel mystery shoppers Caribbean, hotel mystery shopping agency, hotel mystery shopping business, hotel restaurant mystery shopper, hotel secret shopper florida, hotel secret shopper survey, hotel secret shoppers alaska, hotel secret shoppers Caribbean, hotel secret shoppers florida, hotel service audits, hotelmysteryshoppers, hotelsecretshoppers, legit mystery shopping, marriott brand standards inspection company, marriott brand standards inspection, measure customer experience, measure customer experience, mystery shopper providers, mystery shopper secret service, mystery shopper, mystery shoppers companies, mystery shopping business, mystery shopping canada, mystery shopping caribbean, mystery shopping companies, mystery shopping company, mystery shopping firm, mystery shopping mexico, mystery shopping programs, mystery shopping provider, mystery shopping service, mystery shopping services, mystery shopping solutions, mystery shopping training, mystery shopping, mystery shops, national hotel mystery shopper, national hotel secret shopper, national mystery shopping, national secret shopper, professional hotel mystery shopping, property inspections, quality audits, resort audits, resort secret shopper florida, resort secret shoppers alaska, resort secret shoppers florida, resort service audits, secret mystery shopper, secret shopper business, secret shopper mystery shopper, secret shopper mystery shopping, secret shopper mystery, secret shopper service alaska, secret shopper service, secret shopper survey, secret shopper, secret shopping caribbean, service intelligence mystery shopping, special inspections, the best hotel mystery shopper company, the best hotel mystery shopper company, the best hotel secret shopper company, the best hotel secret shopper service, the customer experience, the customer experience, the guest experience, the hotel guest experience, total customer experience, total customer experience, total guest experience, total hotel guest experience, uk mystery shopping, understanding customer experience, understanding customer experience, understanding guest experience, understanding hotel guest experience, user experience researcher, voice of customer, voice of customer, voice of guest, voice of hotel guest, voice of the customer, world class guest experience, world class hotel guest experience, world class resort guest experience, worldwide brands,
Hotel Guest Experience Measurement processing
Franchise Hotel Brand Standards Compliance audits
Complete Hotel Mystery Shopper Audits
Comprehensive Hotel Quality Assurance Inspections
Loss Prevention via honesty Integrity Testing
Back of House Operations audits
Competition Comparative Trend Analysis surveys
Pinnacle Hospitality Training & Service Workshops
Hospitality Optimal Service Testing, (HOST), is the parent corporation of HOST Hotel Services. HOST Hotel Services is the only true hotel mystery shopper company with exclusive specialization in the design and implementation of complete, legitimate mystery shopping services of hotels, resorts, and casinos. Ultimately, HOST Hotel Services is an experienced global provider of discrete, custom tailored Hotel Secret & Mystery Shopper, Guest Experience Appraisal, Brand Standards Compliance, and Quality Assurance Audit services for hotels, resorts, and casinos across all brands, genres, and amenities.
Front Office Areas of Responsibility
All Restaurants, Lounges,  Room Service, & Kiosk Outlets
All Available Housekeeping Services & Guest Requests
Golf, Spa, Tennis, Retail Outlets, Beach, Kids Programs, etc.
All Other Related Guest-Contact Services Offered
Cleanliness & Condition of Each Independent Facet of All Interior and Exterior Public Areas
Back of House
Our primary objective is to first appraise, analyze, and
quantify the real-time performance of guest services through
our hotel Secret Shopper and our Guest Experience
Measurement process.

The process involves a complete, comprehensive "Mystery
Guest" inspection and evaluation of all facets of services,
cleanliness, and conditions throughout your entire hotel.
Improved GSS Ratings
Higher Social Media Feedback
Increased Revenue
Improved Job Satisfaction
Our secondary objective is to work with hotel
management on an ongoing basis to design, redefine,
and implement our unique Pinnacle Hospitality Training
Workshops based on the results of each audit.
Our ultimate goal is to assist you in objectively realigning
your staff's performance by exceeding your guest's
expectations. Based on the Appraisal Analysis, we build
strategies for attaining:
[ Previous ][ Next ]
Hospitality Optimal Service Testing | Distinguished | hotel | secret | shopping | service Hotel | Secret | Shopper Service | HOST HOST Hotel Services the most comprehensive secret shopping services available to the hotel industry. Hotel Secret Shoppers | Hotel Secret Shoppers | Building Strategies to Improve Your Hotel's Services HOST Hotel Services | We will show you how to create impressionable experiences wherever work happens HOST Inc. | We Secret Shop Hotels, Resorts, & Casinos
presented by
The Only Mystery and Secret Shopper Company Exclusively for Hotels, Resorts & Casinos since 1994
At HOST, OUR mission is to serve only one master, the Hotel Industry.

Simply stated, our expertise and focus is devoted to evaluating hotels, resorts, and casinos.

This is our industry. This is where we exist. This is what we do.

That's why you're exactly where you should be. 

We Evaluate Hotels, We Build Strategies, We Create Solutions.  You've found the right company with proven expertise in quality assurance management.
Marriott International Corporate Headquarters

"I highly recommend Charles Tona and H.O.S.T. for any property seeking to make improvements in service levels. For the past 20 years he has assisted my properties with his detailed and reliable shopping service. His professionalism, passion (for great service) and expertise clearly differentiates him from the pack.

John Adams
| Senior Vice President, Global Operations Services, Design & Development
Marriott International, Inc.
10400 Fernwood Road | Bethesda, MD 20817 | (301) 380-8306
Renaissance Aruba
Welcome to HOST ...  You're Exactly where you should be
The Best in Hotel Mystery Shopping and Hotel Guest Services Training Since 1994