Based in South Florida Since 1994, Hotel Mystery Shoppers (formerly Hospitality Optimal Service Testing inc. (HOST)) has specialized in the custom-design, implementation, and database management of “cutting edge” Hotel Mystery Shopper and Hotel Secret Shopper services for hotels, resorts, and casinos worldwide. Welcome, we've been expecting you!
Although there are virtually unlimited long-term benefits associated with the use of our service, the following is a summary of the results you can immediately expect to see after just one HMS Hotel Mystery Shoppers (a subsidiary of Hospitality Optimal Service Testing Inc.) Hotel Mystery Shopping Audit:
• We Pinpoint operational & performance related strengths, weaknesses, and opportunities through mystery shopping solutions.
• We Identify areas of key revenue displacement through inefficient services and dishonest employees.
• We Prepare all facilities for visits from other unannounced corporate and publication rating services.
• We Reduce the possibility of reactive consequences through displeased guests who expected a better experience.
• We Recognize employees who provide exemplary services.
Whether large or small, full or limited-service, HMS Hotel Mystery Shoppers is prepared to serve your hotel’s long-or-short-term (Guest Satisfaction Survey) GSS Analysis, employee integrity, Brand Standards Assessment, and Guest Service Training needs with competitive solutions, proven immediate results, and affordable pricing.
a subsidiary of parent corporation, Hospitality Optimal Service Testing
10754 NW 26 Street, Sunrise Florida 33322
Phone: (954) 572-6086 Fax: (954) 572-6115 24-hr. Support (954) 325-5328
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